Refund and return policy

Pursuant to Article 5 of Legislative Decree 185/1999, the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without penalty. To exercise this right, the customer must send msedizioni.it a communication to this effect, within 14 working days from the date of receipt of the products. This communication must be sent by email to the address: nigredopress@gmail.com
Once the aforementioned notice of withdrawal has been received, Nigredo Press will quickly notify the customer how to return the goods, which must be done within the next 48 hours.
If the goods have been delivered, the customer must return them within seven working days from the date of receipt of the goods in the following manner:

1. 1. 1. 1. the right applies to the purchased product in its entirety;
         2. No returns or replacements can be made for half-sealed products (protective pouches, zip-locks, loose nuts etc.) or for used or damaged products offered at a special price;
         3. No returns can be made of orders containing gift promotions, bonuses, goodies or other benefits or orders placed during special promotions that include limits or constraints on the order itself (e.g. euro limits, courier limits, time limits, quantity limits etc.).
         4. the purchased goods must be intact and returned in the original packaging, complete in all its parts and any protective cellophane. Opened or discarded or defustrated products cannot be returned;
         5. the purchased goods must be returned in the original packaging or similar and free of any dents, scratches, cuts or other damage that would reduce the commercial value;
         6. In accordance with the law, return shipping costs are the responsibility of the customer;
         7. the shipment remains under the complete responsibility of the customer, until the certificate of receipt at: Nigredo Press s.r.l.s., Via Tripoli 47/a 47122 – Forli (FC);
         8. in case of damage to the property during transport, Nigredo Press will notify the customer of the incident (within one working day after receipt of the goods in their warehouses), to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the property (if insured); in this case, the product will be returned, with shipping costs borne by the customer, simultaneously canceling the request for withdrawal or alternatively the value will be deducted from the amount of the refund.

   Nigredo Press is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments; upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport.
   Nigredo Press will refund the customer the full amount already paid, within 14 days from the time of acceptance of the return and it will be the responsibility of the customer to promptly provide the preferred method for refund between paypal, credit card or bank transfer.

   If Nigredo Press detects distorted and/or harmful uses of the right of return it will suspend/close the account as per the Terms of Service and Sale.